Papers

A structured approach to continuous improvement
Total Quality Management Vol 1. No. 3, 1990

Quantifying Quality in Service Industries
Total Quality Management Vol 1. No. 1, 1990

Total quality control: lessons European executives can learn from Japanese companies
European Management Journal Vol 7. No. 1, 1989

Measuring Customer Satisfaction
Total Quality Management February, 1989

Cost of quality in service industries
IJQRM Vol 5. No. 5, 1987

The Japanese Approach to Quality
Total Quality Management November, 1989

Teamwork and Training - the Japanese Approach
Transition January, 1991

A case of Total Quality Education and Training
Transition January, 1991

Mission into Action
Total Quality Management Vol. 2, No. 2, 1992

Statistical Process Control Facilitator: Training in British Steel
Transition June, 1992

Cost of Quality in Administration ,
IAM

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