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Books

Implementing TQM in small and medium sized companies.
Technical Communications Ltd 1992
ISBN 0 946655 59 6

A Systematic Approach to Total Quality Management
Carfax, 1993
ISBN 0 902879 15 4

The Total Quality Management Process (co-authored with Gopal Kanji)
Productivity Press (India) 1996
ISBN 81 85985 24 3
This is the books page of Publications section
Link to Broadcasting in the Publications section
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100 TQM Methods (C-authored with Gopal Kanji)
Sage, 1996
ISBN 0 9039 7746 8

Getting Good Value from Consultants
Stanley Thornes, 1995
ISBN 0 7487 1851 6

Managing Quality in the Service Sector
Kgan Page 1996
ISBN 0 7494 1954 7.

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