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TQP's Approach: |
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Present Performance Knowing present performance helps you to take decisions about the nature of your Total Quality process - where to focus first, what is important - to customers, to staff, how much poor performance costs. The Next Stage Re-focus the company and for top management to be seen to lead the improvement process. How you can demonstrate that quality in the broadest sense is a vital part of future success. TQM starts at the top and cascades down the organisation, involving everyone in improvement. |
The Implementation Stage This stage is critical to the success of Total Quality. To become part of everyday life, TQ must quickly become part of the normal management process - it must be planned, measured and recognised at the right management levels. The Final Stage To review progress and to keep yourself focused on the aim - continuous improvement. |
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The Quality Partnership committed to Equal Opportunities Tel: 0161 928 5073 Fax: 0161 941 3326 email: mike@thequalitypartnership.co.uk |
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