This course is aimed at all those who need to know how to write quality procedures and how
those procedures fit into the overall documentation involved in BS EN ISO 9001 the UK quality
management system standard.

It will be of particular interest to those selected as “scribes ” whose job it is to develop procedures
in their own areas and to all involved in process simplification.

Course Structure

Session 1
The requirements of ISO 9001 (2000)
The role of quality systems
Exercise

Session 2
Quality system documentation
Levels of documentation
The need for procedures

Session 3
Introduction to flow charts
Flow chart symbols
Exercise

Session 4
Standard formats for procedures
Syndicate exercise

Session 5
Controlled documents
How to exert control over changes

Session 6
Testing procedures
The role of internal auditors
Management review

Session 7
The team approach
Building ownership of procedures
CPD Time: This course is equivalent to 8 hours of Continuous Professional Development (CPD) time.
No. of Days 1
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The Quality Partnership committed to Equal Opportunities

Tel: 0161 928 5073 Fax: 0161 941 3326 email: mike@thequalitypartnership.co.uk
11 Hale Road, Altrincham, Cheshire WA14 2EE