The course is suitable for those who need to know how to describe business processes. It is particularly useful for those involved in process improvement or process simplification, and those who need to know how to measure process performance.

Course Structure

Understanding business processes
* Using process flowcharts to describe processes
* Case study
* Identifying process inputs and outputs
* Identifying customers and suppliers
* Syndicate using client Õs processes
* Setting process requirements

* Setting process standards
* The role of service level agreements
* Measuring process performance
* Identifying process measures
* Other process issues
* Process ownership
* Process improvement
CPD Time: This course is equivalent to 8 hours of Continuous Professional Development (CPD) time.
No. of Days 1

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Tel: 0161 928 5073 Fax: 0161 941 3326 email: mike@thequalitypartnership.co.uk
11 Hale Road, Altrincham, Cheshire WA14 2EE