The course is aimed at the quality specialist, line managers, accountants and all those who need to know about quality costs and how to collect them. It will be of immediate interest to those in the accounting function who provide most of the figures. The course will be particularly useful for those beginning a total quality process.

Course Structure

Session 1
Learning objectives
The historical development of quality
Principles of quality costing
Departmental quality cost categories – Pre Prevention,Appraisal,Failure

Session 2
Group exercise
Departmental lists of quality costs
Case study

Session 3
Case study completion
How to collect quality costs
*¥ use of questionnaires
* alternative format
collecting other quality costs

Session 4
Reporting the results
Trend analysis and reporting
Understanding Process Quality Costs
Relationship of the process and departmental models

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