This two-day course is aimed at Directors and Managers thinking of embarking on a total Quality Process who need to understand how the process works and how it will impact on all areas of the organisation. The course describes the stages of a typical Total Quality Process and how the process is managed to sustain continuous improvement.

The historical development of Quality
* Understanding the Change Process
* Establishing the need to Change
* Cost of quality
* Customers and suppliers
* Internal perceptions
* Systems and procedures.

Implementation
* Steering groups
* Quality improvement planning
* Training facilitators
* Planning to train.

Making TQM Stick
* Measurement
* Communication
* Reward and recognition

Gaining and sustaining Commitment
* Building a quality vision
* Individual change
* Overcoming barriers.

Internal Customers
* Departmental purpose review.

Business Process Improvement
* Process Analysis

Bringing it all together
* Overview of a TQM process.

CPD Time: This course is equivalent to 16 hours of Continuous Professional Development (CPD) time.
No. of Days 2

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The Quality Partnership committed to Equal Opportunities

Tel: 0161 928 5073 Fax: 0161 941 3326 email: mike@thequalitypartnership.co.uk
11 Hale Road, Altrincham, Cheshire WA14 2EE